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BT Customer Service
08-06-2014, 12:14 PM
Post: #1
Exclamation BT Customer Service
Been trying to get a fibre leased line installed at work, this was about a month ago, they did the site survey then it all went quiet, been trying to email them over a few days but got nothing back until I contacted the initial sales rep, this was the reply from the liason

[Image: bt.png]

this was my reply

[Image: lol.png]

Needless to say I've heard nothing since...
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08-06-2014, 12:21 PM
Post: #2
RE: BT Customer Service
Same in Wales but compounded more by the Next Generation Broadband Wales rollout.

When it comes to the physical work here its all being subbed out to either Kelly Communication, Carilion or NGBailey as OReach cannot keep up... Most people think BT are shit and they are, but when you get to meet these outfits on site you will experience shit lol.

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08-06-2014, 01:54 PM
Post: #3
RE: BT Customer Service
Haha love it spank!

Should have gone virgin though!!

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08-06-2014, 05:42 PM
Post: #4
RE: BT Customer Service
sadly virgin don't touch our area, strange as it's London, but the line is going to cost us in the region of £5k per year, we'll see when they can be arsed to progress the order
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01-28-2015, 05:55 PM
Post: #5
RE: BT Customer Service
I know people are sitting on the edge of the seat regarding this, but laugh though you may, this leased line still hasn't been installed yet!
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01-28-2015, 05:58 PM
Post: #6
RE: BT Customer Service
Holy SHIT.


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01-29-2015, 08:52 AM
Post: #7
RE: BT Customer Service
That would drive me up the fucking wall!

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02-04-2015, 06:37 PM
Post: #8
RE: BT Customer Service
Lodged a complaint via the BT Business site, they essentially just handed it to the same person I deal with.

Quote:Sorry to say Openreach are still waiting a planner to restart work on your order.
Due to exceptional demand we are waiting planning resources.

sigh
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03-10-2015, 06:44 PM
Post: #9
RE: BT Customer Service
That really needs to go Which and any other body you can find to complain to - Boris for example Smile
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03-10-2015, 06:47 PM
Post: #10
RE: BT Customer Service
http://www.ofcom.org.uk/

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